Product Care & Warranty
Each item has 3 months warranty. If the item is broken within this period, you can exchange it for a new copy if available or repair costs are on our behalf. This applies to seams, stitches, zippers and pushbuttons. Contact us by email in advance. We will let you know if it will be a repair or a new copy – if available- will be send.
Our warranty does not cover an item if it has been misused, damaged by an accident or if liquid has discolored the product. Please note that any alteration to the item, unauthorized by SiRo, will void the warranty.
- Items made of wool; Moths can make small holes in the surface. Wear of normal use is not covered by warranty.
- Items made of leather: leather is a natural product. So this reveals all natural character- istics, such as neck wrinkles and fat lines, irregularities in the grain structure, variations in softness, and healed minor cuts and scratches. These natural variations you see on the surface of your leather item is another guarantee of authenticity! SiRo doesn’t count these natural irregularities as shortages or failures of our items.
QUALITY AND MAINTENANCE
To clean finished leather, simply wipe it with a soft damp cloth. Water damages leather, so ensure the cloth is damp not wet. For stubborn marks or dirt, use a leather cleaner suitable for bags.
If your leather bag gets wet, do not use a hair dryer or other heat source to dry it. Carefully wipe away excess moisture and allow the bag to air dry. If you apply heat, the leather tends to warp. For stubborn stains, try rubbing the spot with a white eraser, but be gentle and check whether it aggravates the problem before rubbing the entire area. Soak up oil spills with cornstarch. You can remove some organic stains with white chalk dust. Apply the dust to the area and let it sit overnight. Dust it off the next day.
Deal with stains as quickly as possible so they do not have time to harden or stain the leather. If necessary, seek professional assistance.
To clean unfinished leather, dust the bag with a soft, dry cloth. Use a white cloth to prevent color transfer and try not to dampen or wet the leather as water causes stains and warping. If the bag has a stain that sits on the surface of the leather, brush it off with a soft-bristle nylon brush. Brushing the bag cleans it and refreshes the nap. Take care not to brush too hard and damage the leather.
If an unfinished leather bag shows signs of drying and cracking, seek assistance from a leather care professional. Applying conditioning products at home increases the risk of staining and discoloration.
Felt is durable, dirt- and highly water-repellent, however not fully waterproof.. In case you still need to clean the felt; first bristle it with a very soft bristle brush. A baby brush works best. Don’t rub. You can then carefully rinse it with luke warm water and some (soft) soap. Lay flat, on a towel, to dry. Use a cool and dry iron.
- We advise the following methods of maintenance:
Dry stains and dust: vacuum occasionally
Wet spills: directly blot with dry cloth or paper towel. If necessary, rinse with cold water and blot again until dry.
Grease stains: clean with K2r
Pills (small felt balls): cut them off with sharp scissors. The sharp cut will prevent the felt from forming new pills.