Frequently Asked Questions

THE PRODUCT I’M LOOKING FOR IS SOLD OUT, CAN I ORDER IT AGAIN?
Do not hesitate to contact us at info@siro-silkroad.com, we will let you know if or when it’s back in stock.

HOW CAN I PAY?
Payment must be made in full and have cleared before the item is shipped. If you are having any issues with payment please do not hesitate to contact us and we will assist you in any way that we can.

Accepted payment methods: PayPal and BACS. By using BACS extra bank transfer costs can be charged by your bank. The order can be paid in (€ )Euro, ($) Dollar or (KGS) Som.

For more information about how to use PayPal: www.paypal.com

VOOR ONZE NEDERLANDSE KLANTEN:
Vanwege het feit dat iDeal niet werkt in Kirgizië en betalen via BACS (banktransactie) extra (transactie) kosten met zich meebrengt is er de mogelijkheid om met PayPal te kunnen betalen. PayPal werkt wereldwijd en is een veilige manier van betalen. Bovendien: PayPal werkt erg eenvoudig!  Het enige wat u nodig heeft is uw e-mailadres en een wachtwoord.

Mocht u nog geen PayPal-account hebben ga dan naar: www.paypal.com/nl/webapps/mpp/personal

HOW DO I CHANGE OR CANCEL AN ORDER?
If for any reason you would like to change or cancel your order, please contact us as soon as possible at info@siro-silkroad.com We will make every effort to cancel.

However, if your order has already been fulfilled (shipped), we will follow the Returns guidelines.

IS ORDERING OVER THE INTERNET SECURE?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure.

CAN YOU TELL ME WHEN NEW PRODUCTS OR SPECIAL PROMOTIONS ARE ANNOUNCED?
Sign up for our newsletter and you will receive e-mail updates on new products, sales, events, and other special announcements.

DO YOU HAVE AN OFFLINE SHOP?
We do! Take a look at this page: siro-silkroad.com/partners/

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