Shipping & Delivery

SHIPPING TERMS
Straight from the Silk Road delivered to your doorstep: from Kyrgyzstan we ship our items all around the world. All items on the website are basically in stock and are ready for shipping within 3-5 working days. Customized items like tablet and notebook sleeves and additional shoulder strap are made after you’ve placed the order. In that case it takes 5-7 working days for an item to be made and another 3-5 days to ship. If your order is ready SiRo will inform you by email. When SiRo confirms your payment, a notification by email will be send.

SHIPPING TIMES
All our items are shipped with standard Priority Mail by Kyrgyz Express Post (KEP). This has proven to be a reliable, low cost way to ship internationally. Usually the delivery time is around 10-14 days. The official delivery time for KEP products is 10-30 business days. Considering the worldwide shipping process, several days of delay are possible.

SHIPPING & ENVIRONMENT 
In our effort to keep shipping costs low, we ship our items in used – but good quality! – cardboardboxes. Better for the environment and better for your wallet!

ADDRESS
WE ARE NOT RESPONSIBLE for incorrect shipping addresses – we ship to the address you will give us by email/given in the order form – refunds for your order can not be made due to this.

SiRo is not responsible for lost or damaged mail item, however we will always try to solve any problems occurring during the ordering and shipping process.

DUTY and VAT (Dutch: BTW en invoerrechten/douanerechten)
All our items include Kyrgyz sales tax. Please be aware that you might be charged DUTY and/or VAT TAX (Dutch: BTW) on your package. Please check your country’s customs Duty Rules. SiRo is NOT responsible for any extra CUSTOMS fees or impounding from your country customs on INTERNATIONAL orders, nor any Taxes the package incurs due to your country’s customs or Vat.

VOOR ONZE NEDERLANDSE KLANTEN:

  • Invoer- cq douanerechten: items worden per stuk verzonden met een gewicht tot 5 kilo en een maximum waarde van €150,-. Hierdoor is er in geen geval een plicht om invoerrechten/douanerechten te betalen.
  • BTW: over items met een waarde boven €0,- kan 21% BTW geheven worden. Om deze BTW daadwerkelijk te innen rekent POST NL €7,- (€4,- bij online betalen) inklaringskosten. De kans dat uw pakket er ter controle door de douane wordt uitgehaald is aanwezig. SiRo heeft daar geen inspraak op en kan er ook niet verantwoordelijk voor worden gehouden. Wel hebben wij met de vaststelling van de prijzen rekening gehouden met deze eventuele BTW-heffing en de prijzen hierop afgestemd (lees: verlaagd).  

Meer informatie over een pakket ontvangen uit het buitenland:

www.postnl.nl/ontvangen/pakket-ontvangen/pakket-uit-het-buitenland/

REPLACEMENT
in case your item has not been delivered after 60 business days we will do  what we can and look for replacement options. We do ask you to be patient.

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